Traffic Light Feedback–How To Know Customer’s Feedback
By admin at February 8, 2010 | 3:42 am | Print
What Company Is Offering:
Traffic Light Feedback is based on the Traffic Light colors that everyone knows, so it is an intuitive system. You can easily customize the text to communicate whatever is most useful to you.
How It Works:
Add your own logo and corporate branding .Upload the email addresses of your customers into the system. Tailor the wording on your Traffic Light Feedback template(s). Click to send (or send automatically after a given time period!). Sit back and wait for the customer feedback.
Once your corporate branding has been set up on its site and your customers’ email addresses are loaded into the system, sending out Traffic Light Feedback should take you only a few seconds in future. Then all you have to do is click to send it out to all your customers and enjoy instant feedback.
Why To Use It:
Your feedback requests could gather responses to event invitations for example. Red, Amber and Green could mean Accept, Tentative and Decline. It’s up to you!
Traffic Light Feedback takes no more than a few seconds of your customer’s time.
Use of Traffic Light Feedback also sends out a positive message about your company – showing how proactive you are and that you care about meeting your customers’ needs.
You get back immediate information about your customers’ current needs – so you can prioritise and respond promptly, seizing opportunities to win additional business and acting to address any concerns, helping to cement the customer relationship.